How to make a new reservation

If you already have an account, you can make a group reservation via the group reservation web page.
For step-by-step instructions, please refer to this page.

How to make a new reservation

Step 1: Start a reservation request

Once you're logged in, click "New reservation" at the top of the screen. You can access it from either the home screen or the reservations list screen.

  • Reservations are accepted as requests. Once the Group Reservation Center has reviewed and approved your request, your reservation will be confirmed.

Step 2: Select visitor type for groups

Please choose the visitor type for your group: "general group" or "school group." Then click the "Select" button to continue.

Step 3: Choose your plan

Choose the plan that matches your reservation — Tembo Deck only or Tembo Deck & Tembo Galleria — then click Select to proceed to the next step.

Step 4: Important information

The details of your selected plan and any important notes will be displayed. Please be sure to review them carefully, and if everything is in order, click "Next".

Step 5-1: Check availability

Please enter the month you plan to visit and the number of guests, then click "Search availability". Available reservation dates will appear in a calendar.

  • If you'd like to add bus parking, click [+ Add facility]. .

Step 5-2: Information for visitors using the bus parking lot

Select the time you need from 'equipment items,' choose the number of buses under 'number of buses,' and if you haven't entered the expected number of passengers, please enter it before clicking 'search schedule.'
Available reservation dates will be displayed on a calendar.

Step 6: Choose a date and time

Please select your preferred date on the availability calendar. Available time slots for that date will appear—click the "Select" button next to the time you want.

Step 7: Enter the number of guests (tickets)

Please review the selected date and time slot, then enter the number of tickets for each ticket type based on the number of people in your party. The total number of reserved tickets and the total price will be displayed automatically. If everything looks correct, click "Next".

Step 8: Enter group details

Please enter the information needed for your group reservation. Follow the on-screen fields to provide your group details, contact information, and payment method. When you're finished, click "Next".

Step 9: Confirm the details of your request

You'll see a summary of the information you've entered and the selections you've made. Please review the reservation date and time, number of guests, group information, fees, and payment method, and if everything is correct, click 'Submit'.

Step 10: Request submitted — Confirm details

Your group reservation application has been received. You can view your application details, current reservation status, and payment information. This is a provisional reservation; once the Group Reservation Center has reviewed your application, it will be confirmed as a final reservation.

Step 11: Check your reservation confirmation

When your reservation is confirmed, a notice will appear in the "Reservation notices" section on the home screen, and a confirmation will be sent to your registered email address. Please check the notification or email for details.